Hi @Joyanne Njuguna, I accidentally got notice of this thread through the personalized digest newsletter from Genesys. I can highly recommend this to everyone who is new to GC, as I am :)
I am curious about this specific release as well as your 'larger vision' on this topic. Right now we are preparing our transition from Genesys Engage to Genesys Cloud and I really miss the concept of contact stitching and contact history. We will try to mitigate some of the features missing through utilization of 'external tag' and some customization in scripting, but it was a disappointing surprise that GC dropped so many well designed and progressed features like contact history....
Long story short: is your new feature intended to aim in that direction (CS360 view), as I miss some context in the provided power point? What are the prerequisites and limits of it?
Regarding 'my vision' on CS360 view: Genesys Cloud should help it's customer to deliver a 360 degree view on recent customer contacts independently from the fact, that this feature could/should/will be allocated in other business applications way better, just because it owns so much of the data. Alternatively the way the data can be approached should become more convenient. Genesys Engage did already a good job (Genesys Workspace), that shouldn't be that hard to rebuild.
THX for commenting to my questions and considering my feedback
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Daniel Possekel
Vattenfall GmbH
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Original Message:
Sent: 09-09-2024 09:02
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
Hi all & Shauna,
Status update. We are hoping to release this feature from Monday the 16th of September, which is next week.
Please reach out to me with questions any time.
Thanks,
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Joyanne Njuguna
Genesys - Employees
Original Message:
Sent: 08-23-2024 08:38
From: Shauna Gibson
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
Hi Joyanne
Do we know when in September this is likely to be?
Thanks
Shauna
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Shauna Gibson
Motability Operations
Original Message:
Sent: 08-06-2024 10:58
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
Hi all!
Status update on the availability of this feature. The new launch timeline will be in September. I will post an update with the confirmed date as we get closer to release.
We appreciate your understanding on this additional time. Please reach out to me with questions any time.
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Joyanne Njuguna
Genesys - Employees
Original Message:
Sent: 07-15-2024 07:28
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
Hi all!
Status update on the availability of this feature. The new launch timeline will be from the 12th of August instead of the 22nd of July.
We appreciate your understanding on this additional time. Please reach out to me with questions any time. I'll continue to provide updates here!
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Joyanne Njuguna
Genesys - Employees
Original Message:
Sent: 07-08-2024 05:14
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
I am thrilled to announce this upcoming addition to the Customer journey tab as part of the Single Customer View.