Genesys Cloud - UI New Features

Architect will be receiving a series of user interface (UI) enhancements to deliver a more modern, consistent, and visually refined experience. As part of this update, Architect will adopt the Genesys Cloud navigation experience introduced last year, bringing it into alignment with the broader platform.

These updates focus on visual design only. Workflows, functionality, and core interactions remain unchanged. Users will also benefit from the addition of Dark Mode, offering greater flexibility and comfort.

This update is targeted to roll out in May, including the new navigation experience, visual refresh, improved accessibility, and Dark Mode. We have shared some early previews in this thread to give a glimpse of what is coming.

What to Expect

• UI-only changes with no impact to workflows or functionality
• Adoption of the Genesys Cloud new top navigation experience
• A more modern, consistent, and accessible design
• Dark Mode for improved viewing comfort

------------------------------
Lisa Byrne
Staff Product Manager, Architect
------------------------------

Architect will be receiving a series of user interface (UI) enhancements to deliver a more modern, consistent, and visually refined experience. As part of this update, Architect will adopt the Genesys Cloud navigation experience introduced last year, bringing it into alignment with the broader platform.

These updates focus on visual design only. Workflows, functionality, and core interactions remain unchanged. Users will also benefit from the addition of Dark Mode, offering greater flexibility and comfort.

This update is targeted to roll out in May, including the new navigation experience, visual refresh, improved accessibility, and Dark Mode. We have shared some early previews in this thread to give a glimpse of what is coming.

What to Expect

• UI-only changes with no impact to workflows or functionality
• Adoption of the Genesys Cloud new top navigation experience
• A more modern, consistent, and accessible design
• Dark Mode for improved viewing comfort

------------------------------
Lisa Byrne
Staff Product Manager, Architect
------------------------------

Architect will be receiving a series of user interface (UI) enhancements to deliver a more modern, consistent, and visually refined experience. As part of this update, Architect will adopt the Genesys Cloud navigation experience introduced last year, bringing it into alignment with the broader platform.

These updates focus on visual design only. Workflows, functionality, and core interactions remain unchanged. Users will also benefit from the addition of Dark Mode, offering greater flexibility and comfort.

This update is targeted to roll out in May, including the new navigation experience, visual refresh, improved accessibility, and Dark Mode. We have shared some early previews in this thread to give a glimpse of what is coming.

What to Expect

• UI-only changes with no impact to workflows or functionality
• Adoption of the Genesys Cloud new top navigation experience
• A more modern, consistent, and accessible design
• Dark Mode for improved viewing comfort

------------------------------
Lisa Byrne
Staff Product Manager, Architect
------------------------------

Hi Lisa,

Thank you for the heads-up on the upcoming UI change in May.  

• Will there be a beta version available?
• Will dark mode be available across all screens in Architect?
• I noticed a "New UI" toggle in the upper-right (image below).  Is this intended for individual users to enable the new UI?
• Will there be a system-level option to enable or control the availability of this new dark mode feature?

Thanks!

------------------------------
Rainbow Soo
Software Engineer

Original Message:
Sent: 04-10-2026 05:29
From: Lisa Byrne
Subject: Coming Soon: Refresh of Architect UI with Dark Mode!

Architect will be receiving a series of user interface (UI) enhancements to deliver a more modern, consistent, and visually refined experience. As part of this update, Architect will adopt the Genesys Cloud navigation experience introduced last year, bringing it into alignment with the broader platform.

These updates focus on visual design only. Workflows, functionality, and core interactions remain unchanged. Users will also benefit from the addition of Dark Mode, offering greater flexibility and comfort.

This update is targeted to roll out in May, including the new navigation experience, visual refresh, improved accessibility, and Dark Mode. We have shared some early previews in this thread to give a glimpse of what is coming.

What to Expect

• UI-only changes with no impact to workflows or functionality
• Adoption of the Genesys Cloud new top navigation experience
• A more modern, consistent, and accessible design
• Dark Mode for improved viewing comfort

------------------------------
Lisa Byrne
Staff Product Manager, Architect
------------------------------

Architect will be receiving a series of user interface (UI) enhancements to deliver a more modern, consistent, and visually refined experience. As part of this update, Architect will adopt the Genesys Cloud navigation experience introduced last year, bringing it into alignment with the broader platform.

These updates focus on visual design only. Workflows, functionality, and core interactions remain unchanged. Users will also benefit from the addition of Dark Mode, offering greater flexibility and comfort.

This update is targeted to roll out in May, including the new navigation experience, visual refresh, improved accessibility, and Dark Mode. We have shared some early previews in this thread to give a glimpse of what is coming.

What to Expect

• UI-only changes with no impact to workflows or functionality
• Adoption of the Genesys Cloud new top navigation experience
• A more modern, consistent, and accessible design
• Dark Mode for improved viewing comfort

------------------------------
Lisa Byrne
Staff Product Manager, Architect
------------------------------