Good Morning-
There is a release scheduled for next week, 9/20- automatic notifications.
Would this new function work with schedule notifications? So anytime there is a schedule update we could allow for the notification to alert as it does today and also send an email to the agents?
From what I understand this enhancement came from this idea which is all around the QA notifications, https://genesyscloud.ideas.aha.io/ideas/INB-I-998
just want to get clarification that this new flow can be used for other functions. Thank you
Architect workflow automatic notifications
Flow authors can now use the new Send Notification action in Architect workflows to send automatic email notifications to users. This feature enables stakeholders such as flow authors, administrators, agents, and supervisors to set up users to receive notifications. For example, evaluation notifications, confirmation of released evaluations, and the list of notification recipients. This feature has no restriction by user or required user to access.
#Workforce Management
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Cressida Gioiella
Massachusetts Mutual Life Insurance Company
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