Genesys Cloud - Main

Hello Genesys Community,

We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.

#DigitalChannels

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Marudhu Pandian
Genesys - Employees
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Hello Genesys Community,

We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.

Hello Marudhu,

I'm following up on this feature. Could you please share the current status and the expected release timeline?

Kind regards,
Aleksandar

Hello Genesys Community,

We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.

Hi Aleksandar,

We are looking to release this again the week of Nov 10th. Thanks for your understanding and patience.

Best regards,
Marudhu

Hello Marudhu,

I'm following up on this feature. Could you please share the current status and the expected release timeline?

Kind regards,
Aleksandar

Hello Genesys Community,

We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.

Hi Aleksandar,

We are looking to release this again the week of Nov 10th. Thanks for your understanding and patience.

Best regards,
Marudhu

Hello Marudhu,

I'm following up on this feature. Could you please share the current status and the expected release timeline?

Kind regards,
Aleksandar

Hello Genesys Community,

We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.