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  • 1.  Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

    Posted 09-05-2025 14:37
    No replies, thread closed.

    Hello Genesys Community,

    We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We are in the final phases of development and testing, and are expecting to GA this feature in a few more weeks. We are eager to get this into your hands! We will update this post with the GA date as we finish up with the remaining tasks to get this ready for release and get closer to obtaining release approval.


    #DigitalChannels

    ------------------------------
    Marudhu Pandian
    Genesys - Employees
    ------------------------------


  • 2.  RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!
    Best Answer

    Posted 10-01-2025 07:06
    Edited by Cameron Tomlin 10-01-2025 08:04
    No replies, thread closed.

    Please note that we have to temporarily roll back this feature that was being released this week.

    Customers with integrations already in an error state were experiencing SMTP send failures. So we've paused / disabled the rollout of the feature until the issue is fixed.

    We plan to reintroduce the feature in an upcoming release and will communicate the changes through our standard release notes and announcements in the Resource Center.

    We apologize for any inconvenience caused and appreciate your understanding as we work to ensure this is fixed and released again soon.

     



    ------------------------------
    Marudhu Pandian
    Product Manager
    ------------------------------



  • 3.  RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

    Posted 10-08-2025 12:01
    No replies, thread closed.

    Hello Marudhu,

    I'm following up on this feature. Could you please share the current status and the expected release timeline?

    Kind regards,
    Aleksandar



    ------------------------------
    Aleksandar Vukovic
    ------------------------------



  • 4.  RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

    Posted 10-29-2025 23:51
    No replies, thread closed.

    Hi Aleksandar,

    We are looking to release this again the week of Nov 10th. Thanks for your understanding and patience.

    Best regards,
    Marudhu



    ------------------------------
    Marudhu Pandian
    Product Manager
    ------------------------------

    Original Message


  • 5.  RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

    Posted 10-30-2025 00:10
    No replies, thread closed.

    Hi @Marudhu Pandian, 

    That's good news. Looking forward to it. 

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 6.  RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

    Posted 10-30-2025 04:50
    No replies, thread closed.

    Hi,
    Thanks for the update. I was looking for related solution for  a customer & found this thread. I'll share the info. Thank you.



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


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