Genesys Cloud - Main

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!

Pass the value to an input variable for the common module

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!

Do I need to create the variable in a separate Inbound Flow then before passing to the Common Module? I was trying to use the Common Module as the starting task for all Inbound Flows.

Pass the value to an input variable for the common module

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!

No, you create the input variable in the common module

Do I need to create the variable in a separate Inbound Flow then before passing to the Common Module? I was trying to use the Common Module as the starting task for all Inbound Flows.

Pass the value to an input variable for the common module

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!

No, you create the input variable in the common module

Do I need to create the variable in a separate Inbound Flow then before passing to the Common Module? I was trying to use the Common Module as the starting task for all Inbound Flows.

Pass the value to an input variable for the common module

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!

No.  That will have the initial value of the string "Call.CalledAddress" not the value of it.  Create an input variable to for the common module

Publish the common module.  Then in your inbound call flow, pass the value of Call.CalledAddress to the input.  Make sure you are using expression mode

https://help.mypurecloud.com/articles/add-input-and-output-variables-to-common-module-flows/
https://help.mypurecloud.com/articles/call-common-module-action/

No, you create the input variable in the common module

Do I need to create the variable in a separate Inbound Flow then before passing to the Common Module? I was trying to use the Common Module as the starting task for all Inbound Flows.

Pass the value to an input variable for the common module

Hi there,

First - if this is an obvious question, I apologize. We have a customer who will have several queues across several inbound flows (calls only). They will be using multiple languages, and I was hoping to use a Common Module to assign a language skill based on the call DNIS. When I am working with an Inbound Call Flow, I can use a Switch Case with something like Call.CalledAddress == "1001", etc for each case and assign the language accordingly. With the Common Module however, I am unable to access the "Call." attribute even though I've selected Inbound Call Flow as the only compatible flow type. 

I know I can just use a switch in each flow instead, but I was hoping to use a Common Module for this purpose. Is there something I am overlooking, or can Common Modules simply not access the Call attribute?

Thank you!