Hi Ninette,
The supported ACD interaction types are documented on the resource center in the FAQs sections. Here's the one for iOS and here's the one for Android, though they're largely identical in featureset.
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Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI
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Original Message:
Sent: 05-15-2026 14:16
From: Ninette Elashry
Subject: Communicate App
With the new communicate app we are able to receive ACD calls on our phones, but not able to receive ACD Voicemail or Callbacks. Can someone confirm if this is a limitation or a problem that we should look into on our end.
Thank you
#Other
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Ninette Elashry
Senior Application Specialist
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