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  • 1.  Communicate App

    Posted 5 days ago

    With the new communicate app we are able to receive ACD calls on our phones, but not able to receive ACD Voicemail or Callbacks. Can someone confirm if this is a limitation or a problem that we should look into on our end.

    Thank you


    #Other

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    Ninette Elashry
    Senior Application Specialist
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  • 2.  RE: Communicate App
    Best Answer

    Posted 5 days ago

    Hi Ninette,

    The supported ACD interaction types are documented on the resource center in the FAQs sections. Here's the one for iOS and here's the one for Android, though they're largely identical in featureset.



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    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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    Original Message


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