Alfredo_Sanchez | 2019-03-01 14:01:06 UTC | #1
We have realised that when agents generate a voice interaction, using the Calls button, their routing status is not moved from IDLE to COMMUNICATING (as it has been happening since we started using PureCloud)
During this interaction, agents remain at IDLE routing status and a second interaction can be offered to them, as system is not able to recognise them as COMMUNICATING.
Is this an issue related only with notifications?
tim.smith | 2019-03-01 15:42:30 UTC | #2
Questions and issues with the base PureCloud product should be posted to the PureCloud Community Forum or reported to PureCloud Care. This forum is specific to API usage and customizations.
system | 2019-04-01 15:42:33 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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