Genesys Casual

Let the jubilation begin! 

Last year, we started what we are now going to call our "annual" community awards program for those community members who really shined bright in 2025 by posting thoughtful threads, getting answers to tough questions, securing Rockstar status, and even those who love to research and share resources.
We have 4 award categories: 

1. Rookie of the Year
2. Most Replies
3. Most Pages Searched
4. Community Member of the Year

Watch the video below to see if YOU are a winner! And psssttt...make sure to congratulate our winners below and help them feel the love and celebration around these huge accomplishments in the Genesys Community. 

If you ARE a winner...you will receive 100 Advocacy points and you're item of choice from the Prize Wall. I'll be in touch with your form. Way to go and congrats to all!

@Brian Jones
@George Ganahl
@Caleb Koehler
@Luiz Rosa
@Jason Kleitz
@Samuel Jillard
@Cameron Tomlin

#SuccessStories

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations to all the winners! 🎉

This is an amazing initiative and a great way to recognize those who consistently contribute, share knowledge, and help strengthen the Genesys Community. It's truly inspiring to see how engagement, collaboration, and a willingness to help others are valued here.

Definitely a motivation for me to be even more active and aim to achieve the same this year. Great job to everyone involved and to the community team for making this happen! 🚀

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
------------------------------

Mateus...I see you as a real contender for next year! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message:
Sent: 01-29-2026 15:03
From: Mateus Nunes
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations to all the winners! 🎉

This is an amazing initiative and a great way to recognize those who consistently contribute, share knowledge, and help strengthen the Genesys Community. It's truly inspiring to see how engagement, collaboration, and a willingness to help others are valued here.

Definitely a motivation for me to be even more active and aim to achieve the same this year. Great job to everyone involved and to the community team for making this happen! 🚀

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
------------------------------

Thank you, @Nicole Milliken ! Really appreciate that 😊
The community has been a huge source of learning and inspiration for me - excited to keep contributing and learning together this year!

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
------------------------------

Original Message:
Sent: 01-29-2026 15:16
From: Nicole Milliken
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Mateus...I see you as a real contender for next year! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------


Original Message:
Sent: 01-29-2026 15:03
From: Mateus Nunes
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations to all the winners! 🎉

This is an amazing initiative and a great way to recognize those who consistently contribute, share knowledge, and help strengthen the Genesys Community. It's truly inspiring to see how engagement, collaboration, and a willingness to help others are valued here.

Definitely a motivation for me to be even more active and aim to achieve the same this year. Great job to everyone involved and to the community team for making this happen! 🚀

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil

Love hearing that! Keep on keeping on! I'm biased, but this community is pretty great...lol

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message:
Sent: 01-29-2026 21:20
From: Mateus Nunes
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Thank you, @Nicole Milliken ! Really appreciate that 😊
The community has been a huge source of learning and inspiration for me - excited to keep contributing and learning together this year!

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
------------------------------


Original Message:
Sent: 01-29-2026 15:16
From: Nicole Milliken
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Mateus...I see you as a real contender for next year! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist


Original Message:
Sent: 01-29-2026 15:03
From: Mateus Nunes
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations to all the winners! 🎉

This is an amazing initiative and a great way to recognize those who consistently contribute, share knowledge, and help strengthen the Genesys Community. It's truly inspiring to see how engagement, collaboration, and a willingness to help others are valued here.

Definitely a motivation for me to be even more active and aim to achieve the same this year. Great job to everyone involved and to the community team for making this happen! 🚀

------------------------------
Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil

Congrats to the winners! It's been a pleasure seeing you all in the Community over the past year.

------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Bahaha!!! Did I play the music too early...my bad! Okay, I'll let the man finish his speech!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Congratulations, @Brian Jones! Just another day of being a Total Rock Star. 🥳

------------------------------
Ginger Conlon
Director of Customer Stories
------------------------------

Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Much appreciated, Ginger! Hopefully we can connect again at Xperience if we're approved to come this year!

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Original Message:
Sent: 02-01-2026 09:21
From: Ginger Conlon
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations, @Brian Jones! Just another day of being a Total Rock Star. 🥳

------------------------------
Ginger Conlon
Director of Customer Stories
------------------------------


Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Congratulations, Jones! You've done a ton of outstanding work this year!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Thanks George! Trying to be like you when I grow up 😉

Appreciate your continued help along the way 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Original Message:
Sent: 02-01-2026 13:39
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations, Jones! You've done a ton of outstanding work this year!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------


Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

1 Corinthians 11:1...

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 02-01-2026 15:24
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Thanks George! Trying to be like you when I grow up 😉

Appreciate your continued help along the way 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------


Original Message:
Sent: 02-01-2026 13:39
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations, Jones! You've done a ton of outstanding work this year!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys


Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Amen, brother; along with a dose of Colossians 3:23-24 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------

Original Message:
Sent: 02-02-2026 07:37
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

1 Corinthians 11:1...

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------


Original Message:
Sent: 02-01-2026 15:24
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Thanks George! Trying to be like you when I grow up 😉

Appreciate your continued help along the way 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology


Original Message:
Sent: 02-01-2026 13:39
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations, Jones! You've done a ton of outstanding work this year!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys


Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Amen! I've used that every time I been interviewed for a new position here, including the first back in 1999. It's what keeps me going. All to His glory!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 02-02-2026 07:44
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Amen, brother; along with a dose of Colossians 3:23-24 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology
------------------------------


Original Message:
Sent: 02-02-2026 07:37
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

1 Corinthians 11:1...

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys


Original Message:
Sent: 02-01-2026 15:24
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Thanks George! Trying to be like you when I grow up 😉

Appreciate your continued help along the way 🙏

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology


Original Message:
Sent: 02-01-2026 13:39
From: George Ganahl
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations, Jones! You've done a ton of outstanding work this year!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys


Original Message:
Sent: 01-29-2026 15:09
From: Brian Jones
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

What the what!?!?!?!? This is truly an honor and a pleasure. I'd like to thank the Academy as well as....oh wait...sounds like I'm being played off stage....I love you Mom, Dad, and I......"

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Congrats to all the winners! What an awesome idea. Great way to feel like a true community!

------------------------------
Izeck McRae
Product Manager 2
The Church of Jesus Christ of Latter-day Saints
------------------------------

Congratulations to all of the winners!

------------------------------
Sabrina Boyett
UX Design Developing Technical
------------------------------

Terrific achievement to you all! Congratulations!!!

------------------------------
Clay Tison
Sr. Dir., CS Digital Transformation
------------------------------

Wow, I can hardly believe it!

Thank you so much! 

I'm very happy with this recognition and proud to be part of this community.

I hope to contribute even more.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Congratulations, Luiz! Keep it up!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 01-29-2026 19:35
From: Luiz Rosa
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Wow, I can hardly believe it!

Thank you so much! 

I'm very happy with this recognition and proud to be part of this community.

I hope to contribute even more.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Congrats to all the winners!

------------------------------
Letty Mendoza
-
------------------------------

Congratulations to all the winners:
@Brian Jones
@George Ganahl
@Caleb Koehler
@Luiz Rosa
@Jason Kleitz
@Samuel Jillard
@Cameron Tomlin

------------------------------
Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
BT plc
------------------------------

Congratulations @Brian Jones@George Ganahl@Caleb Koehler@Luiz Rosa

Well deserved and thank you all for your contributions in the past year!

Also thank you @Nicole Milliken for a great Jubiliation! 

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Congrats to all the winners! Definitely well deserved. I cannot wait to work with you all again this year!

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator
------------------------------

🎉Congratulations and Thank You for all the help, feedback, and contributions over the year. 

------------------------------
Gina Palmer
Manager, Workforce Management
Papa, Inc.
------------------------------

Congrats!!

------------------------------
Jesus Camargo
Genesys Technical Leader
------------------------------

Congratulations to all the winners! 

------------------------------
Anand
NA
------------------------------

Haha, thanks everyone, really unexpected!

I guess I didn't realize I had so many questions. 😂

------------------------------
Caleb Koehler
SYSTEM AND DEVELOPMENT ANALYST 1
------------------------------

Congratulations, Caleb! Stay curious!

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 01-30-2026 12:28
From: Caleb Koehler
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Haha, thanks everyone, really unexpected!

I guess I didn't realize I had so many questions. 😂

------------------------------
Caleb Koehler
SYSTEM AND DEVELOPMENT ANALYST 1
------------------------------

Congrats winners! Thanks for being valuable members of the communities!

------------------------------
John Butine
------------------------------

Congratulations to all!

------------------------------
Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
------------------------------

Congratulations to all the winners

------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia
------------------------------

Congrats to all the winners and the fact that so many members take part!

------------------------------
Richard Chandler
Connect
------------------------------

Congratulations to all the winners! 🎉

------------------------------
Cesar Padilla
INDRA COLOMBIA
------------------------------

I expect to see you in that group end of this year :-)

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Original Message:
Sent: 02-02-2026 05:16
From: Cesar Padilla
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations to all the winners! 🎉

------------------------------
Cesar Padilla
INDRA COLOMBIA
------------------------------

Thank you, all! I am very glad to be in a role this year that allows me to dive back into the Community and interact with all the great folks here. Bravo Zulu to everyone who participates and thus makes this the place to be :-)

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
------------------------------

Congrats!!
🥰

------------------------------
Juliana Spinardi
Sr. Customer Advocacy Lead
------------------------------

Congratulations to the winners!

------------------------------
Elisson Fernandes
------------------------------

Congratulations to all the winners !! 🎉 🎊

------------------------------
VirajDhurat
------------------------------

Huge congratulations to all the winners! 🎉👏
So well deserved-your knowledge sharing, curiosity, and commitment truly make the Genesys Community stronger and more welcoming for everyone. Thank you for showing up, helping others, and setting the bar high. Enjoy the recognition (and the rewards!)-you've earned every bit of it! 🌟💙

------------------------------
Tracy
Genesys
------------------------------

Congratulations to all the winners - you are definitely award worthy!!

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
------------------------------

Congratulations to all the winners, 

------------------------------
Vincent Sabolboro
Genesys Cloud SME
------------------------------

Original Message:
Sent: 02-03-2026 08:42
From: Amy Sessions
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congratulations to all the winners - you are definitely award worthy!!

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
------------------------------

great production! congrats to all winners

------------------------------
Joaquin Garcia Fink
Senior Customer Success Manager
Genesys - Employees
------------------------------

Congratulations to all the winners!! Extremely well deserved each and every one of you.

------------------------------
Seean Weaver
MAPFRE USA - Telecom Analyst
------------------------------

Congrats to all.  This community is such a powerful tool!

------------------------------
Marty Hand
CTO
------------------------------

So happy you feel that way! I feel the same :)

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Original Message:
Sent: 02-10-2026 10:21
From: Marty Hand
Subject: COMMUNITY AWARDS are ANNOUNCED!!!

Congrats to all.  This community is such a powerful tool!

------------------------------
Marty Hand
CTO
------------------------------

congratulations to all the winners! 🥳

------------------------------
Victoria Chamberlain
Service Engagement Professonal
------------------------------

Congratulations to all the winners!!!  🎉 🎉 🎉

------------------------------
Suzi Leao
TAM - Technical Account Manager
------------------------------

Love this initiative, I'll be spreading the word as I know a few stakeholders out there who love an award (you know who you are)...

------------------------------
Daniel Blackney
Sr Customer Success Manager
------------------------------