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  • 1.  Community Password Reset

    Posted 06-07-2019 08:05
    No replies, thread closed.
    ​All right I give up, where do I reset my password for the Community?

    Thanks
    #Unsure/Other

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    Ben Marthin
    Vehicle Service Group, LLC
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  • 2.  RE: Community Password Reset

    Posted 06-10-2019 18:22
    No replies, thread closed.
    Hey Ben,

    This sign-in page has a password reset option: https://apps.mypurecloud.com/community-login/signin.html

    If it fails, I would encourage you to reach out to customercare@genesys.com

    Thanks,

    Matt

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 3.  RE: Community Password Reset

    Posted 06-11-2019 08:28
    No replies, thread closed.
    ​Thanks Matt but what I'm looking for is how to update my logon password. I did request a password reset and was sent a cryptic one, would like to now change my logon password to something I can easily remember..

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    Ben Marthin
    Vehicle Service Group, LLC
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    Original Message


  • 4.  RE: Community Password Reset

    Posted 06-11-2019 13:27
    No replies, thread closed.
    Ah. Give this a try: https://apps.genesys.com/pcodebroker/SetPcode.aspx 

    If that fails there will be an update this weekend that will give Reset Password emails a temporary link to a page that allows the user to enter their own password.

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 5.  RE: Community Password Reset

    Posted 06-11-2019 14:16
    No replies, thread closed.
    That did it Matt, thanks! Hopefully the link will be in an obvious place so users can update as needed.

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    Ben Marthin
    Vehicle Service Group, LLC
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    Original Message


  • 6.  RE: Community Password Reset

    Posted 06-20-2019 09:53
    No replies, thread closed.
    Hi Ben!

    Thank you for posting your question here in the community! We get this question rather frequently, and in the most recent episode of the PureCloud Community Q&A Show, @Matt Lawson provides an step-by-step guide to answer your question! Check it out!
    ​​

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


  • 7.  RE: Community Password Reset

    Posted 08-08-2025 18:44
    No replies, thread closed.

    Sadly, in Aug 2025, this appears to still be an issue.  Just joined, and while I was able to look this up on this post, there does not appear to be any way to change rather than reset your own password without using this post to find the https://apps.genesys.com/pcodebroker/SetPcode.aspx link originally posted by Matt Lawson back in 2019.  Happy to find this post and the link which still worked, but this really should be something Members could do or find from their Account/Profile.  



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    Barbara Pouliot
    Telecom Manager
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    Original Message


  • 8.  RE: Community Password Reset

    Posted 08-11-2025 08:30
    No replies, thread closed.

    Hey Barbara, I get it! The password that you use for the community is shared across Genesys Resource Sites, hence why Okta is the key "profile" in this sense. 



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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