Same here George. We're also BYOC and have over 1800 DIDs routing through a handful of critical data tables, bot flows, chat routing, etc, and were hard down as a result. Essentially Architect worked, but could not tap into any of the data table, integration, or agent/queue data--hence our outage.
Here's the info from the Genesys status page (https://status.mypurecloud.com/incidents/0pjdj9d526d9) as well as the AWS Service Health page, aka one of GCloud's platform providers (https://health.aws.amazon.com/health/status).
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Brian Jones | Ascension | Senior Specialist - Technology
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Original Message:
Sent: 06-13-2023 16:56
From: George Beikler
Subject: Complete inbound and outbound call outage today
Genesys Cloud System Status states " Ability to login and make/receive phone calls continues to be unaffected."
That is completely false. BYOC org here, we could not make or receive phone calls at all for approx. 45 minutes.
#Telephony
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George Beikler
EFG Companies
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