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  • 1.  Complete inbound and outbound call outage today

    Posted 06-13-2023 16:57
    No replies, thread closed.

    Genesys Cloud System Status states " Ability to login and make/receive phone calls continues to be unaffected."

    That is completely false. BYOC org here, we could not make or receive phone calls at all for approx. 45 minutes.


    #Telephony

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    George Beikler
    EFG Companies
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  • 2.  RE: Complete inbound and outbound call outage today

    Posted 06-13-2023 17:21
    No replies, thread closed.

    Which region?

    😲



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: Complete inbound and outbound call outage today

    Posted 06-13-2023 17:25
    No replies, thread closed.

    Americas US East.



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    George Beikler
    EFG Companies
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    Original Message


  • 4.  RE: Complete inbound and outbound call outage today

    Posted 06-13-2023 17:35
    No replies, thread closed.

    Same here George. We're also BYOC and have over 1800 DIDs routing through a handful of critical data tables, bot flows, chat routing, etc, and were hard down as a result. Essentially Architect worked, but could not tap into any of the data table, integration, or agent/queue data--hence our outage.

    Here's the info from the Genesys status page (https://status.mypurecloud.com/incidents/0pjdj9d526d9) as well as the AWS Service Health page, aka one of GCloud's platform providers (https://health.aws.amazon.com/health/status).



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    Brian Jones | Ascension | Senior Specialist - Technology
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