Certification and Training

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Good morning Ralf, some of the completions are a little buggy from my experience. The best route for stuff like this is to reach out to support. They are pretty quick to respond to these kinds of requests.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Hi Ralf , 

João is right.
Whenever about 4 or 5 days pass and the activity hasn't been marked as completed, I send an email to "advocacy@genesys.com" with the activity name so they can correct it and always resolve it.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Good Morning Kaio. Thank you too for your quick answer and adding the EMail adress needed. I will send an Email there to get my question answered. Have a nice weekend! Best regards, Ralf

Hi Ralf , 

João is right.
Whenever about 4 or 5 days pass and the activity hasn't been marked as completed, I send an email to "advocacy@genesys.com" with the activity name so they can correct it and always resolve it.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Good Morning Kaio. Thank you too for your quick answer and adding the EMail adress needed. I will send an Email there to get my question answered. Have a nice weekend! Best regards, Ralf

Hi Ralf , 

João is right.
Whenever about 4 or 5 days pass and the activity hasn't been marked as completed, I send an email to "advocacy@genesys.com" with the activity name so they can correct it and always resolve it.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Hi Ralf,

I came across your post and wanted to share the direct contact email for the Orchestrators Support team. They'll be able to help with these kinds of challenges should they come up again, though hopefully you won't need it!

Using this address should save you being redirected (or your mail), as other routes can sometimes be forwarded internally which could add delay to getting you the right assistance. This way, you'll reach the right team straight away.

I hope this helps, and have a great weekend.

Email: genesysorchestrators@genesys.com

Good Morning Kaio. Thank you too for your quick answer and adding the EMail adress needed. I will send an Email there to get my question answered. Have a nice weekend! Best regards, Ralf

Hi Ralf , 

João is right.
Whenever about 4 or 5 days pass and the activity hasn't been marked as completed, I send an email to "advocacy@genesys.com" with the activity name so they can correct it and always resolve it.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?

Hi Ralf , 

João is right.
Whenever about 4 or 5 days pass and the activity hasn't been marked as completed, I send an email to "advocacy@genesys.com" with the activity name so they can correct it and always resolve it.

I tried to get started in the Orchestrators Achiever's Lounge under "Tier 1: Producer."
To complete the activity "Complete Orchestrator enrollment," a total of four activities are required. One of them is "Sign up for an Education account."

I already have an Education account registered with the same email address, so I cannot (and do not want to) create a second one. Instead, I use the option "Sign in to explore and enroll in our new learning paths."

However, no matter what I try (logging out, clearing browser data, signing in again, or even coming back the next day), the task within "Complete Orchestrator enrollment" is never marked as completed.

Does anyone know how this can be resolved?