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  • 1.  Compliance Abandon Rate with Progressive Dialing

    Posted 03-14-2018 18:08
    No replies, thread closed.
    My agents are using webRTC phones with auto answer on and persistent connections.  The outbound dialer calls are showing as having a high compliance abandon rate (30-40%) while the actual abandon rate is near 0.  This is slowing down the dialer and causing high idle times.  Does anyone know of anything that could be causing this to occur?

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    Mustafa Aly

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  • 2.  RE: Compliance Abandon Rate with Progressive Dialing

    Posted 03-15-2018 09:50
    No replies, thread closed.
    Progressive dialing only dials one customer per available agent.
    If you want to call more customers per agent you need to set dialing mode to power or predictive.

    progressive dialing mode - PureCloud Resource Center


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    Henrik G
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    Original Message


  • 3.  RE: Compliance Abandon Rate with Progressive Dialing

    Posted 03-15-2018 16:47
    No replies, thread closed.
    Apologies I wrote progressive dialing but meant power.

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    Mustafa Aly

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    Original Message


  • 4.  RE: Compliance Abandon Rate with Progressive Dialing

    Posted 12-31-2019 10:44
    No replies, thread closed.
     Certain fields cannot be edited while the campaign is running.
    Home

    Dialing Mode Options

    Predictive Dialing
    WXFER004
    SCRIPT_TEST_12
    Edge Group
    PureCloud Voice - AWS
    Hangup on Answering Machine
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    %



    This is the best I could do at copying and pasting.


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    Kim Hartley
    Cege Media
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    Original Message


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