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  • 1.  Conditional Group Activation



  • 2.  RE: Conditional Group Activation

    Posted 4 hours ago

    You assign the Group(s) to the Queue membership, then select which Group(s) you want to activate for a CGA rule.

    No, you don't assign the agents in a group directly to the queue - they are added as Members when the Group is added



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
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  • 3.  RE: Conditional Group Activation

    Posted 4 hours ago

    Makes sense. Thank you!



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    Melissa Palmer
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