Hi Melissa
I've never configured CGA, so I can't speak from experience.
How have you configured it, see if any of these columns show you any relevant information.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 04-07-2026 12:24
From: Melissa Palmer
Subject: Conditional Group Activation Views
I'm currently piloting Conditional Group Activation (CGA) and was curious if others are using this feature. If so, how are you monitoring or confirming when it has been activated? I'm finding it challenging to verify whether CGA is functioning as expected, as service levels appear to be declining when I would have anticipated them to remain relatively stable based on our previous (manual) process.
#WFMConfiguration,BestPractices
#GeneralQuestion
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Melissa Palmer
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