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  • 1.  Conditional group routing (CGR) No groups showing up to select?

    Posted 06-03-2024 15:41
    No replies, thread closed.

    Hi everyone, I was curious if anyone may know the requirements for CGR, for some reason when testing a queue with CGR, I don't have any way to search for the groups or work teams within the drop down, it's just blank. I checked the permissions, I have all permissions assigned, anyone know what I could be missing for this?

    Thanks!

    Luke


    #SystemAdministration

    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
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  • 2.  RE: Conditional group routing (CGR) No groups showing up to select?

    Posted 06-04-2024 11:04
    No replies, thread closed.

    Bump



    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
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  • 3.  RE: Conditional group routing (CGR) No groups showing up to select?

    Posted 06-05-2024 09:02
    No replies, thread closed.

    Bump



    ------------------------------
    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------

    Original Message


  • 4.  RE: Conditional group routing (CGR) No groups showing up to select?

    Posted 06-05-2024 10:49
    No replies, thread closed.

    Hi Luke,

    I'm not sure but the reason you can't see the queues and skill expression groups in the drop down may be that they are in different divisions. When testing CGR we found that all the queues and skill expression groups need to be assigned to the same division.

    Regards



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    Paul Soulodre
    Alberta Motor Association
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  • 5.  RE: Conditional group routing (CGR) No groups showing up to select?

    Posted 06-05-2024 13:57
    No replies, thread closed.

    Thanks for the reply Paul, I figured it out by adding the group to the queue, once the queue had the group assigned, then I can see the drop down for them. This was not in any of the documentation unfortunately.



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    Luke Murphy
    Genesys Cloud Developer
    CCS Medical
    ------------------------------

    Original Message


  • 6.  RE: Conditional group routing (CGR) No groups showing up to select?
    Best Answer

    Posted 06-09-2024 23:36
    No replies, thread closed.

    Hi Luke, I believe that's covered here: Conditional group routing FAQs - Genesys Cloud Resource Center (mypurecloud.com) :)



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    Tamme Albert Ondevilla
    Genesys - Employees
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    Original Message


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