Genesys Cloud - Main

Hello Team,

Limitation and fesiblity for conferance with callback and inbound call options for Agents in Genesys Cloud

1. Conferance limitation when agents got a calls with customer as inbound ?  We can do only consult and conferance.
2.  Callback calls on UI, how much conferance we can take? = we are not able to do conferance via Widgect or GC User interface
   
   As both option does not see the Conferance option on the Screen except Consult and blind transfer?
   
   We are able to do conferance via manual dialling or as New Interaction without Queue, but wont able to do when agent have calls on the user interface.Request
3. Is there we do have api do to the same for callback and inbound agent calls.
4.  you to help out on this.
   
   

#Telephony

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Vinayak Vagal
SmartConnect Technologies Pvt. Ltd
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Take a look at https://genesyscloud.ideas.aha.io/ideas/INB-I-782

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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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Currently the ability to conference an ACD call from the UI is in "Limited Availability". There is a link in the Idea where you can sign up to have it enabled on your organization. 

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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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Original Message:
Sent: 06-29-2023 06:57
From: George Ganahl
Subject: Conferance Limitaton with Queue calls via Widgect and with Genesys Cloud

Take a look at https://genesyscloud.ideas.aha.io/ideas/INB-I-782

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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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