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  • 1.  Configurability of Concurrent Campaigns and Data Action Limits in Genesys Outbound

    Posted 11-19-2024 02:41
    No replies, thread closed.

    Hi Genesys Community,

    I have a few questions regarding the configurability of limits in Genesys Outbound:

    1. The system currently supports running up to 50 voice campaigns concurrently. Is it possible to increase this limit, and if so, what steps or configurations are needed?
    2. The maximum number of data actions used as conditions is two per rule, rule set, and running campaign. Is this limit configurable?
    3. The maximum number of data actions used as actions is 10 per rule, rule set, and running campaign. Can this limit be adjusted?
    4. Are there any performance considerations or system constraints to keep in mind if these limits can be modified?

    I would appreciate any insights, best practices, or documentation references regarding these questions.

    Thank you in advance for your support!


    #API/Integrations
    #Outbound

    ------------------------------
    Thanks,
    Balaji Balakrishnan
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  • 2.  RE: Configurability of Concurrent Campaigns and Data Action Limits in Genesys Outbound
    Best Answer

    Posted 11-19-2024 10:54
    No replies, thread closed.

    Unfortunately, the answer to all of these are no at present.  I have been successful in getting individual customers above some limits, but these are hard to convince the PM to increase.  Most of your answers can be found in the FAQ here:  Outbound dialing Archives - Genesys Cloud Resource Center or in the Limits page:  Limits.  If you have a good business use case, it is worth opening a case and escalating to the product manager to consider.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Configurability of Concurrent Campaigns and Data Action Limits in Genesys Outbound

    Posted 11-28-2024 04:47
    No replies, thread closed.

    Thanks for the information!



    ------------------------------
    Balaji Balakrishnan
    ------------------------------

    Original Message


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