Genesys Cloud - Main

I'm looking for a way to track survey participation and frequency of delivery. For example, if a guest opts into the survey we don't want to present a survey to them for a week, or a month. I cannot find anything that gives a timer on when the last survey was sent and to not send a survey until a specific date has passed. Does anyone know if this is possible or has anyone successfully done this without using a third party?

#WEM-Quality,WFM,Gamification,etc

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Mark Whitchurch
Senior Engineer
IHG Hotels & Resorts
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Good Day Mark

I found the following on the Ideas Portal - https://genesyscloud.ideas.aha.io/ideas/CESVY-I-32

Not sure if there is a workaround to get the required results.

Regards

Stephan

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Stephan Taljaard
EMBEDIT s.r.o
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