Hello Asim,
It is possible to forward calls to another number. But be warned, forwarding a phone call to a private phone number could violate certain regulations, such as HIPAA. Do not forward phone calls to private phone numbers if calls could include sensitive information, such as credit card information.
You can read more in the following Resource Center article:
https://help.mypurecloud.com/articles/call-forwarding/
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Jason Kleitz
Genesys - Employees
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Original Message:
Sent: 10-10-2024 14:25
From: Asim Shakeel
Subject: connect to field user
HI Team,
Is anyone deal with design/situation to make and receive calls when user logged off of Genesys Cloud UI?, GC interaction/call may forward to user physical device/mobile solution.
Any recommendation
Regards,
Asim
#Telephony
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Asim Shakeel
Workplace Safety & Insurance Board
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