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  • 1.  connect to field user

    Posted 10-10-2024 14:26

    HI Team,

    Is anyone deal with design/situation to make and receive calls when user logged off of Genesys Cloud UI?, GC interaction/call may forward to user physical device/mobile solution.

    Any recommendation

    Regards,

    Asim


    #Telephony

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    Asim Shakeel
    Workplace Safety & Insurance Board
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  • 2.  RE: connect to field user
    Best Answer

    GENESYS
    Posted 10-11-2024 14:11

    Hello Asim,

    It is possible to forward calls to another number. But be warned, forwarding a phone call to a private phone number could violate certain regulations, such as HIPAA. Do not forward phone calls to private phone numbers if calls could include sensitive information, such as credit card information.

    You can read more in the following Resource Center article:

    https://help.mypurecloud.com/articles/call-forwarding/



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    Jason Kleitz
    Genesys - Employees
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    Original Message


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