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Connecting Genesys Cloud to Claude's AI to gain insights about your contact-centre

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  • 1.  Connecting Genesys Cloud to Claude's AI to gain insights about your contact-centre

    Posted 07-23-2025 12:04
    Edited by System 26 days ago
    No replies, thread closed.

    I wrote an article for how to connect my Genesys Cloud MCP Server to Claude's Desktop app. I thought I would share it here incase anyone finds it useful, or has any feedback.

    https://makingchatbots.com/p/connecting-genesys-cloud-to-claude

    The article takes you through how to setup Claude Desktop with the MCP Server (which is jolly simple), so you can create ad-hoc reports like below, or simply interrogate your data. The article has a video of me asking it to explain where a conversation between an agent and customer started going wrong.

    Needless to say though, that this is not a replacement of Genesys's dashboards, as they are realtime, dependable and extensive. But I share a way to use AI to explore your data and ask questions about it.


    #AnalyticsAPI
    #Dashboards
    #Metrics

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    Lucas Woodward
    OVO Energy Ltd

    https://www.linkedin.com/in/lucas-woodward-the-dev
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  • 2.  RE: Connecting Genesys Cloud to Claude's AI to gain insights about your contact-centre
    Best Answer

    Posted 07-30-2025 11:05
    No replies, thread closed.

    This is really interesting. Thanks for sharing it with us



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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