Genesys Cloud - Main

Good Day , 

Does anyone have an idea how one can automatically trigger the capture of Console / Network Logs please from a Brower  , these are always needed when trouble shooting but we always miss them ,,

Thank You 

Ham

#PlatformAdministration

------------------------------
Kitumba HAMidu
IT Support
------------------------------

You might be interetested in this idea https://genesyscloud.ideas.aha.io/ideas/OPG-I-1628

------------------------------
Savino Ricci
Technical Consultant
------------------------------

Hello Kitumba,

We do have a way to capture some logs from specific agents for a 24 hour period. This can be helpful if an issue can be reliably reproduced. You should check out this Resource Center article for more info. In addition to that, as Savino mentioned, we are currently well underway on expanding our automatic log capturing system with the next phase delivering in March. I would recommend that you check out that Idea in the Product Ideas Lab and vote on it as well.

------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------