Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Console Logs

    Posted 01-30-2025 07:13
    No replies, thread closed.

    Good Day , 

    Does anyone have an idea how one can automatically trigger the capture of Console / Network Logs please from a Brower  , these are always needed when trouble shooting but we always miss them ,,

    Thank You 

    Ham


    #PlatformAdministration

    ------------------------------
    Kitumba HAMidu
    IT Support
    ------------------------------


  • 2.  RE: Console Logs

    Posted 01-30-2025 07:33
    No replies, thread closed.

    You might be interetested in this idea https://genesyscloud.ideas.aha.io/ideas/OPG-I-1628



    ------------------------------
    Savino Ricci
    Technical Consultant
    ------------------------------

    Original Message


  • 3.  RE: Console Logs
    Best Answer

    Posted 01-31-2025 09:33
    No replies, thread closed.

    Hello Kitumba,

    We do have a way to capture some logs from specific agents for a 24 hour period. This can be helpful if an issue can be reliably reproduced. You should check out this Resource Center article for more info. In addition to that, as Savino mentioned, we are currently well underway on expanding our automatic log capturing system with the next phase delivering in March. I would recommend that you check out that Idea in the Product Ideas Lab and vote on it as well.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content