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  • 1.  Constant Refresh Prompts

    Posted 02-07-2022 15:29
    No replies, thread closed.
    Anyone else have agents reporting constant "new version" refresh prompts today? My agents have been getting this repeatedly today. One agent reported seeing it about 6 times in the last two hours, despite hitting Yes each time. Very distracting as they're handling customer calls. My agents use the desktop app but I've seen it a couple times in the browser as well.

    image
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 2.  RE: Constant Refresh Prompts

    Posted 02-08-2022 09:02
    No replies, thread closed.
    We have been getting the same prompt. Seems like it just started the 7th. Will see if it continues today, no fix that I am aware of so far.

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    Slade Benda
    Mayo Employees Federal Credit Union
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  • 3.  RE: Constant Refresh Prompts

    Posted 02-08-2022 14:27
    No replies, thread closed.
    This usually means that the devs are making us of the continuous delivery model to release UI updates during business hours - usually a hotfix then a hotfix to the hotfix when we see multiples like this. Typically these updates would be overnight so simply loading the page for the first time the next day counts as your refresh.


  • 4.  RE: Constant Refresh Prompts

    Posted 02-09-2022 05:14
    No replies, thread closed.
    I logged this with Genesys when it started and they fixed yesterday as a bug fix, if you accept the refresh now, it wont come back

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 5.  RE: Constant Refresh Prompts

    Posted 02-09-2022 06:33
    No replies, thread closed.
    Thanks Andy! I did notice it had subsided yesterday.

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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    Original Message


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