Hello,
Has anyone successfully implemented a consult conference call that allows pre-recorded disclosures to be played to a customer during a live interaction?
Ideally, the solution would also provide the customer with an option to "Press 1 to Accept" after the disclosures are played, while allowing the agent to remain on the line and listen to the disclosures in real time.
If you have implemented a similar workflow or have any recommendations, lessons learned, or best practices to share, I would greatly appreciate your feedback.
Thank you,
Lidia Von Randow
#Routing(ACD/IVR)#Security#Telephony------------------------------
Lidia Von Randow
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