Genesys Cloud - Main

Anyone else seeing an issue with consult transfers this morning? We've noticed that if we consult to a queue and the first alerted agent doesn't answer the call, the consulting agent stops getting notifications for the call. They won't get notified in the UI that someone connects and won't get the buttons to finish the consult transfer.

We're engaging our partner, but wanted to reach out to the community to see if anyone else is experiencing the issue to help narrow down where it's occuring. 

Hello Eric, 

This doesn't sound like expected behavior. I would be curious is anyone else is experiencing this. But keep working with your partner and possibly open a support case as they will need to look into this. 

Cheers, 

Anyone else seeing an issue with consult transfers this morning? We've noticed that if we consult to a queue and the first alerted agent doesn't answer the call, the consulting agent stops getting notifications for the call. They won't get notified in the UI that someone connects and won't get the buttons to finish the consult transfer.

We're engaging our partner, but wanted to reach out to the community to see if anyone else is experiencing the issue to help narrow down where it's occuring. 

Hello Eric, 

This doesn't sound like expected behavior. I would be curious is anyone else is experiencing this. But keep working with your partner and possibly open a support case as they will need to look into this. 

Cheers, 

Anyone else seeing an issue with consult transfers this morning? We've noticed that if we consult to a queue and the first alerted agent doesn't answer the call, the consulting agent stops getting notifications for the call. They won't get notified in the UI that someone connects and won't get the buttons to finish the consult transfer.

We're engaging our partner, but wanted to reach out to the community to see if anyone else is experiencing the issue to help narrow down where it's occuring. 

Anyone else seeing an issue with consult transfers this morning? We've noticed that if we consult to a queue and the first alerted agent doesn't answer the call, the consulting agent stops getting notifications for the call. They won't get notified in the UI that someone connects and won't get the buttons to finish the consult transfer.

We're engaging our partner, but wanted to reach out to the community to see if anyone else is experiencing the issue to help narrow down where it's occuring.