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Contact List Filter Does Not Appear to Configure Campaign in Salesforce/Genesys

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  • 1.  Contact List Filter Does Not Appear to Configure Campaign in Salesforce/Genesys

    Posted 07-17-2023 13:41
    No replies, thread closed.

    Good afternoon,

    I configured integration between Genesys Cloud and salesforce, and configured it to use campaigns via salesforce to replicate it to genesys cloud after configuration, but in salesforce it does not appear to select the Contact list filter

    Does anyone know what it is ?


    #Integrations

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    Victor Soares
    Solve4me Solucoes em Tecnologia Ltda
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  • 2.  RE: Contact List Filter Does Not Appear to Configure Campaign in Salesforce/Genesys

    Posted 08-05-2023 18:14
    No replies, thread closed.

    Victor, it is not in the list as it is not needed.  Genesys assumes that you will be filtering in Salesforce to create the list in the first place, so there would be no need for a filter on the Genesys Side.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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