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  • 1.  Contact List Filter - Relative Time greater than 31 days

    Posted 10-21-2020 15:23
    No replies, thread closed.
    Hi all -

    I'm trying to create a contact list filter that will filter contacts with a "last contact date" > 60 days.  When I apply the "Relative Time" filter, it doesn't allow for more than 31 days.  

    It seems like a common need to filter records based on time that would exceed 31 days in the past (or future).  Am I doing this wrong or would this possibly be a bug?

    Thank you for any recommendations.


    #Outbound

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    Don Bertier
    Bertier CyberTech, LLC
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  • 2.  RE: Contact List Filter - Relative Time greater than 31 days

    Posted 05-17-2021 14:32
    No replies, thread closed.
    Hi Don,
    Did you ever get an answer to this? I'm running into the same issue.

    Thanks.
    Kris

    ------------------------------
    Krisinda Bleau
    Principal Solution Engineer
    Altivon
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  • 3.  RE: Contact List Filter - Relative Time greater than 31 days

    Posted 05-17-2021 14:37
    No replies, thread closed.
    Sadly, I did not.  After escalating the issue, I was basically told that it works as designed and that I should put in an Ideas submission to get votes.

    It was very disappointing for such an obvious need.

    - Don