New Feature: Contact List & Record Retention for Outbound Contact Lists
We're introducing new retention capabilities for Outbound Contact Lists, giving administrators greater control over how long contact lists and individual contact records are retained in Genesys Cloud.
With this enhancement, you can configure retention policies to automatically purge contact records after a specified period (for example, 1 day, 7 days, 30 days, or a custom duration), helping reduce manual cleanup while supporting your organization's data governance and compliance requirements.
In addition, entire contact lists can be configured for automatic deletion once they are no longer needed, reducing list sprawl and simplifying ongoing administration.
Key benefits:
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Automated data lifecycle management: Eliminate manual cleanup by automatically removing expired records and contact lists.
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Improved compliance: Configure retention periods that align with your organization's data retention policies.
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Cleaner outbound environment: Keep contact lists current and reduce the accumulation of outdated data.
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Flexible retention options: Configure retention at both the contact list and individual record level.
To improve visibility into retention settings, the Contact List will now include the following columns:
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DateCreated
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RetentionType
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RetentionDays
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DateExpiration
These columns are available when exporting by default and can be disabled by submitting a Care ticket.
We will share another update as we get closer to General Availability. Stay tuned!
#Outbound------------------------------
Mason Mansfield
Staff Product Manager - Outbound
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