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  • 1.  Contactless agents limits

    Posted 08-23-2019 14:17
    No replies, thread closed.
    Hi Team,
    We wanted to know the limitations of an agentless outbound campaign:
    1. Number of contacts which can be put in the contact list for a campaign
    2. Number of agentless campaigns we can create.

    #ArchitectureandDesign
    #Outbound

    ------------------------------
    Kartik Sura
    Uber
    ------------------------------


  • 2.  RE: Contactless agents limits
    Best Answer

    Posted 08-27-2019 15:50
    Edited by Kartik Sura 08-28-2019 00:24
    No replies, thread closed.
    Number of contacts info is on https://help.mypurecloud.com/articles/create-new-contact-list/

    1. Total number of contacts allowed in an organization is 5 million. It is up to you to divide that limit between your contact lists

    Contact and contact list limits
    • The character limit for data in contact list header columns is 128 characters. An error message appears if this new contact list exceeds that limit, but an entry does not appear for it in the Event Viewer.
    • The character limit for data in contact list column entries is 512 characters. An error message appears if any contact columns in this new list exceed that limit, and an entry appears for it in the Event Viewer.
    • The limit for number of columns in a contact list is 50 columns. An error message appears if this new contact list exceeds that limit, but an entry does not appear for it in the Event Viewer.
    • The contact lists per organization limit is 1000.  An error message appears if adding this new contact list exceeds that limit. Delete old or obsolete contact lists as needed and click Save again to complete the new contact list configuration.
    • The contacts per organization limit is five million. You cannot add, import, or append new contacts if the total number of contacts in the organization exceeds that limit. Delete old or obsolete contacts as needed and then add, import, or append the new contacts.

    2. 1000 total campaigns (of all types)
    https://help.mypurecloud.com/articles/create-agentless-campaign/
    Note: An error message appears if the new campaign exceeds the maximum limit count of 1000. Delete old or obsolete campaigns as needed and click Save again to complete the new campaign configuration.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Contactless agents limits

    Posted 08-28-2019 00:25
    No replies, thread closed.
    Thank you so much for such clear reply @George Ganahl!​​​

    ------------------------------
    Kartik Sura
    Uber
    ------------------------------

    Original Message


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