Workforce Engagement Management

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  • 1.  Content Seach Not Working

    Posted 07-22-2024 13:13

    Is anyone else having issues with content search? Currently some users in our organization are unable to use content search. When trying to search by words or phrases, it quickly moves to an error screen that says "status_access_violation" 


    #WorkforceManagement
    #SpeechandTextAnalytics
    #Reports
    #Other/NotSure
    #GeneralQuestion

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    Addison Hild
    Athene
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  • 2.  RE: Content Seach Not Working

    Posted 07-23-2024 08:00

    Our org is experiencing this exact same error with content search. Also noticed it when trying to edit Dashboard metrics.



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    Garrett Gardner
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    Original Message


  • 3.  RE: Content Seach Not Working

    GENESYS
    Posted 07-24-2024 07:59

    Hi Addison,

    Thanks for flagging. Can you let me know which region are you located?



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    Anik Dey
    Genesys - Employees
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    Original Message


  • 4.  RE: Content Seach Not Working

    GENESYS
    Posted 07-24-2024 15:15

    Addison, will you be able to raise a CARE ticket for this?



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    Anik Dey
    Genesys - Employees
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    Original Message


  • 5.  RE: Content Seach Not Working

    Posted 07-30-2024 22:05

    Not sure if it's just me but as of today I don't have the issue anymore. Not sure why, but problem no longer exists for me. 



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    Glen Tylee
    Fonterra
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    Original Message


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