dgcarter | 2020-10-12 11:11:21 UTC | #1
I am attempting to answer an incoming call from a Queue. We make use of WebRTC and can successfully place calls, but answering incoming calls remains an issue.
When the user is alerting I call
conversationsApi.patchConversationsCallParticipant(callId, participantId, body)
Where callId and participantId is retrieved from the websocket and body is { state: 'connected' }
The API call returns successfully, but the call stays ringing.
anon11147534 | 2020-10-14 13:54:39 UTC | #2
Hi,
Could you please try the solution provided in this forum post. If the provided solution doesn't work I'd suggest opening a case with Care. https://help.mypurecloud.com/articles/contact-genesys-cloud-care/
system | 2020-11-14 13:54:43 UTC | #3
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This post was migrated from the old Developer Forum.
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