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  • 1.  Conversation Detail Interval

    Posted 10-20-2021 09:36
    Edited by Matt Lawson 05-09-2022 09:30
    No replies, thread closed.
    Hi Genesys Cloud Team,

    When pulling Conversations via Conversation Detail Job. If your interval is for all of yesterday (UTC time) And an IVR call starts at 11:58 PM and goes past Midnight. Is there a length of time a caller can stay in the System where you will not get the entire call (End Time) in the Conversation Detail Job Results?
    #Ask Me Anything (AMA)
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    Bryan De La Cruz
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  • 2.  RE: Conversation Detail Interval

    Posted 11-04-2021 12:12
    No replies, thread closed.
    If the conversation has started within the interval being queried then all the interactions for that conversation should show up. If certain segments bleed past midnight, then they will show up as well.

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    Taizun Dalal
    Genesys - Employees
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