If the conversation has started within the interval being queried then all the interactions for that conversation should show up. If certain segments bleed past midnight, then they will show up as well.
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Taizun Dalal
Genesys - Employees
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Original Message:
Sent: 10-20-2021 09:36
From: Bryan De La Cruz
Subject: Conversation Detail Interval
Hi Genesys Cloud Team,
When pulling Conversations via Conversation Detail Job. If your interval is for all of yesterday (UTC time) And an IVR call starts at 11:58 PM and goes past Midnight. Is there a length of time a caller can stay in the System where you will not get the entire call (End Time) in the Conversation Detail Job Results?
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Bryan De La Cruz
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