MiquelTrillaRomero | 2022-08-03 11:49:12 UTC | #1
I'm wondering how long last a conversationId for WhatsApp messaging interaction, when does conversationId change? I'm starting and finishing several bot conversations with whatsapp but conversationID keeps the same
Thank you,
Greg_Boston | 2022-08-03 12:35:38 UTC | #2
@MiquelTrillaRomero this is mainly configurable by a setting in your org. Please see https://help.mypurecloud.com/articles/messaging-threading-timeline/ for more information regarding when conversations are reused, or new ones are started after being disconnected.
MiquelTrillaRomero | 2022-08-03 12:35:33 UTC | #3
Thank you Greg! :+1:
system | 2022-09-02 12:35:46 UTC | #4
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