I can think of 2 ways.
1) You can copy/paste actions and entire tasks in architect. See https://help.mypurecloud.com/articles/work-with-architect-editing-tools/ So open your bot flow, copy everything, create a new digital bot flow, and paste everything. If an action is not supported in a digital bot flow you won't be able to paste it. Also you may have some errors to fix, for example if you paste a communication action that uses a blank audio which is not available in digital bot flows. Note that copy/paste only works in the same tab--you can't open the bot flow in one tab and a digital bot in another tab and expect to paste anything. Also you cannot copy the entire starting bot so do the individual actions in it. The rest of the tasks can be copied wholesale.
2) You need to be familiar with archy for this one. See https://developer.genesys.cloud/devapps/archy/ Export the bot flow as yaml. Open the yaml file and change the botFlow to digitalBot (there should be at least 2 place you need to fix). Use archy to create the new flow. You will get some errors b/c there are other settings than that that aren't supported in digital bot flows. Archy will fail with an error about a setting, something like "the property X cannot be assigned a value. Please be sure that this property can be assigned a value in this context. For example, some properties are not available in certain flow types but are in others or are conditionally writable based on the value of another property." Remove the setting it's complaining about and rerun archy. It took me half a dozen tries to find all the unsupported sections. YMMV depending on how complicated your flow is. Then go open the flow in the UI and fix any remaining issues.
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 02-16-2023 12:03
From: Clayton Curtis
Subject: Convert from regular bot to digital bots
we have a bunch of bots used for messaging, but now realize with release of digital bots, we need to use those features. is there a easy or preferred method to convert from regular bot to digital bot for messaging?
#ConversationalAI(Bots,AgentAssist,etc.)
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Clayton Curtis
Enova Online Services, Inc.
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