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We have an extensive integration between Genesys, Salesforce, and our backend systems leveraging the dialer, campaigns, etc., built on the older Purecloud Genesys Cloud for Salesforce integration package (v. 4.11). The company is moving the dialers, integrations, etc. over to CX Cloud (genesyscloud package 2.19). Is there any developer documentation, etc. related to moving the integrations from the purecloud package to the newer genesyscloud package?

12 days, no responses. I'll try to be more specific: We have implemented the purecloud.CTIExtension.SaveLog interface to customize the creation of a Task in Salesforce representing a Genesys dialer call. Is there a replacement interface in CX Cloud? I assume that that purecloud interface is part of the older package being replaced.

We have an extensive integration between Genesys, Salesforce, and our backend systems leveraging the dialer, campaigns, etc., built on the older Purecloud Genesys Cloud for Salesforce integration package (v. 4.11). The company is moving the dialers, integrations, etc. over to CX Cloud (genesyscloud package 2.19). Is there any developer documentation, etc. related to moving the integrations from the purecloud package to the newer genesyscloud package?

Hi Mark, 

Here's some documentation on CX Cloud from Genesys and Salesforce . There's also a number of blueprints and blogs on the developer center to help with getting used to CX Cloud. Given the specificity of your use case, I would strongly recommend reaching out to Genesys Support or your Genesys account representative. They can provide more detailed, version-specific guidance on how to migrate your custom functionality. 

12 days, no responses. I'll try to be more specific: We have implemented the purecloud.CTIExtension.SaveLog interface to customize the creation of a Task in Salesforce representing a Genesys dialer call. Is there a replacement interface in CX Cloud? I assume that that purecloud interface is part of the older package being replaced.

We have an extensive integration between Genesys, Salesforce, and our backend systems leveraging the dialer, campaigns, etc., built on the older Purecloud Genesys Cloud for Salesforce integration package (v. 4.11). The company is moving the dialers, integrations, etc. over to CX Cloud (genesyscloud package 2.19). Is there any developer documentation, etc. related to moving the integrations from the purecloud package to the newer genesyscloud package?