Thank you! I knew about the short interactions, but it was those longer ones I wasn't sure about.
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Shannon Bowers
Client Services Supervisor
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Original Message:
Sent: 12-20-2025 01:28
From: Martin Bunting
Subject: Copilot AI Summaries
Very short interactions (under a minute) and calls running beyond the 45-minute mark often won't generate summaries at all.
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Martin Bunting
New Era Technology
Senior Solutions Consultant
Original Message:
Sent: 12-19-2025 10:26
From: Shannon Bowers
Subject: Copilot AI Summaries
Hello everyone,
We are looking to roll out Copilot use with our claims teams. I have noticed on the customer service side that summaries are not generated when interactions are too long or too short. Does anyone know what interaction length prevents summaries from generating?
#GeneralQuestion
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Shannon Bowers
Client Services Supervisor
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