Hello Lucas,
Hopefully other community members can share their insights as to how they use Copilot and offer some helpful hints.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 02-26-2026 10:42
From: Lucas Oliveira
Subject: Copilot Answer Generation configuration
Hello everyone, how are you?
I hope you're well!
I would like to know, if you're open to sharing, the way you use Copilot's answer generation function. I'd appreciate some tips and suggestions on efficient ways to generate a response that can be used in customer support, as well as methods to structure a knowledge article to improve answer generation.
#AIConfiguration
#AICopilot(Agent,SupervisorAdmin)
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Lucas Oliveira
CX Analist
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