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  • 1.  Copilot Answer Generation configuration

    Posted 02-26-2026 10:43
    Edited by Lucas Oliveira 02-26-2026 13:30
    No replies, thread closed.

    Hello everyone, how are you?

    I hope you're well!

    I would like to know, if you're open to sharing, the way you use Copilot's answer generation function. I'd appreciate some tips and suggestions on efficient ways to generate a response that can be used in customer support, as well as methods to structure a knowledge article to improve answer generation.


    #Copilot
    #AIConfiguration
    #AICopilot(Agent,SupervisorAdmin)
    #AI


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    Lucas Oliveira
    CX Analist
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  • 2.  RE: Copilot Answer Generation configuration
    Best Answer

    Posted 02-26-2026 11:54
    No replies, thread closed.

    Hello Lucas,

    Hopefully other community members can share their insights as to how they use Copilot and offer some helpful hints.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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