Did some searching on the resource center but can't seem to find any documentation on any potential limitations with copilot. While testing this out in my environment I noticed that sometimes when I'm on longer interactions there will be no summary and there will be some text in the summary with the gist of "the interaction was too long, unable to summarize". Is anyone aware of any documentation anywhere which calls out any potential limitations with Copilot? I assume there are probably other gotchas out there as well.
#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Mark Tatera
TTEC Digital, LLC fka Avtex Solutions, LLC
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
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