Hi Brian,
That's right. We were informed that we would have the ability to add custom prompts to improve the effectiveness of PII redaction, as well as avoiding every sentence beginning with the 'agent said' or the 'customer said' to overcome the issue with auto sum flipping the position of third parties in the summary. The ETA was originally end of Sept but has shifted to mid Oct.
Cheers
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Deepa Galaiya
Product Owner, Customer Interactions
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Original Message:
Sent: 09-15-2025 09:24
From: Brian Jones
Subject: Copilot summaries - Disclaimers and T&Cs
@Deepa Galaiya - Were you informed by Genesys there would be improvements to/more advanced functionality coming for the recently released Customizable Conversation Summary feature?
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Brian T. Jones | Ascension | Senior Specialist - Technology
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Original Message:
Sent: 09-14-2025 18:55
From: Deepa Galaiya
Subject: Copilot summaries - Disclaimers and T&Cs
Hi Lee, I couldn't find a specific article on the knowledge resource centre linked to this feature enhancement. We recently had an incident with DOB not being redacted from auto sum or within the platform control for Genesys transcripts. Genesys have informed us that the advanced summarisation feature would enable us to make the PII redaction control more effective to include DOB and gave us an ETA of mid October this year. 
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Deepa Galaiya
Product Owner, Customer Interactions
Original Message:
Sent: 09-14-2025 15:09
From: Lee Smith
Subject: Copilot summaries - Disclaimers and T&Cs
Thanks for your reply, Deepa :-)
Could you please advise where I can find out more about the advanced summarisation feature that you mention? I can't see this on the Genesys Cloud road map.
Thanks!
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Lee Smith
Senior Business Analyst Contract
Genesis Energy
lee.smith@genesisenergy.co.nz
Original Message:
Sent: 09-12-2025 07:23
From: Deepa Galaiya
Subject: Copilot summaries - Disclaimers and T&Cs
Hi Lee,
We have recently rolled out auto summary too and have a similar requirement for capturing that considerations have been provided. It either lists it out and becomes too lengthy or misses it completely. The advice I have been given is to wait for the advanced summarisation feature (ETA 15/10) where you can add custom prompts to cover this.
Interested to follow any additional advice on this thread.
Cheers
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Deepa Galaiya
Product Owner, Customer Interactions