While this may be an obvious question with an obvious answer, I want to ask it anyway.
I am trying to copy a "Tool" from one flow to another. So say I am in STG and want to implement a similar but not exact flow in PRD, I need the ability to copy most of the flow over with a few tweaks here and there. Now, one may ask why can't you just do a save as and rename it and make the tweaks there. Well I already have a prod flow and need to update it rather than start from scratch. Just because of minor differences between STG and PRD. I am having to build the flow into two "divisions" manually. This is really time consuming just to account for those minor differences between the two tiers. I just found out it is possible to do it provided you use the same browser and same tab (Genesys Cloud CX
| Genesys |
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| Genesys Cloud CX |
| I have an example task given as an export of an Architect Flow and wish to incorporate it in another Architect Flow I am developing. I can manually do this but |
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Are there any other ideas?
#Routing(ACD/IVR)------------------------------
Bharat Rudrakshala
ESRI
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