Ihor | 2024-01-18 19:07:49 UTC | #1
Agents use purecloud embeddable framework for logging into genesys and handle interactions.We are seeing CORS errors in the browser's logs on https://api.usw2.pure.cloud/api/v2/users/me requestsAccess to XMLHttpRequest at 'https://api.usw2.pure.cloud/api/v2/users/me?expand=organization' from origin 'https://xxxxx' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.I do confirm that 'https://xxxxx uri is listed in allow uri lost of the embeddable_framework oauth. Why are we getting these errors?See browser's logs attached. Note the issue is intermittent and it gets away after clearing cache and cookies. But everytime after log out i have to clear cache and cookies in order to login successfully. It was working fine before January 15. No changes were done on our side.
tim.smith | 2024-01-19 16:58:55 UTC | #2
Please continue working with Care on this bug report. It has been escalated internally.
Olivier_Bonneau | 2024-01-29 21:00:34 UTC | #3
Any updates ? We are experiencing the same issue at the moment.
tim.smith | 2024-01-29 21:00:55 UTC | #4
Please open a case with Genesys Cloud Care.
tim.smith | 2024-01-29 21:01:00 UTC | #5
This post was migrated from the old Developer Forum.
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