Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Could not send email - Error messages

    Posted 01-21-2020 18:52
    No replies, thread closed.
    Hi there,

    Has anyone received these error messages? 

    They are seeming to be sporadic and happening across multiple consultants.

    #Telephony

    ------------------------------
    Amy Clifton
    Goodstart Early Learning Centres
    ------------------------------


  • 2.  RE: Could not send email - Error messages

    Posted 01-24-2020 02:34
    Edited by Paulo Mesquita do not use 01-26-2020 04:41
    No replies, thread closed.
    Hi Amy,

    PureCloud shows this message when there are invalid characters added to the "To" or "CC" field.

    Anything that doesn't match the e-mail format(user@domain) will trigger this message.



    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------