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  • 1.  Count of unread voice mails in a voice mail group

    Posted 09-13-2024 11:56
    No replies, thread closed.

    Hi,

    is there a way to create a data action that will give us the list/count of unread voice mails in a group. This API "/api/v2/voicemail/groups/{groupId}/messages" doesn't seem to work as this is scoped to a user and can't be used with client credentials. Any suggestions or workaround to get the list/count of unread voicemails.

    Thank You!


    #API/Integrations

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    Praveen Kumar
    HCL America Inc.
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  • 2.  RE: Count of unread voice mails in a voice mail group



  • 3.  RE: Count of unread voice mails in a voice mail group
    Best Answer

    Posted 09-16-2024 08:55
    No replies, thread closed.

    Your total unread voicemails counts can be found using this API (/api/v2/voicemail/groups/{groupId}/mailbox). Input your groupID, and you'll get a response with unreadCount.

    Your response should look something like this:
    {
     "usageSizeBytes": 0,
     "totalCount": 0,
     "unreadCount": 0,
     "deletedCount": 0 }



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    Vishwa Mudigonda
    Genesys - Employees
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