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Counter Logic in Architect

  • 1.  Counter Logic in Architect

    Posted 06-05-2025 18:43

    kbowen | 2022-05-26 19:27:26 UTC | #1

    Hello,

    We would like to calculate the number of calls that hit a Transfer to Number in the architect flow per day - a counter of sorts.

    I have tried utilizing outcomes/ milestones to track this, but there does not appear to be a value to count hits on an outcome/ milestone. Am I missing how to capture that value here? If that is not possible, is there any other function or data action I could utilize to capture this?

    Thank you

    John_Carnell | 2022-06-02 13:30:24 UTC | #2

    Hi,

    There is nothing out of the box you can use.

    Here are a couple of suggestions:

    1. You could use a data table. Data tables are simple key-value stores. You can only read them natively in the Architect, but you can use a data action and a public API call to update the data table. The key thing to remember is that data tables have limits on the #rows, etc and a public API call has to have an OAuth Client associated with it and OAuth Client tokens have a rate limit of 300 calls per second.
    2. Alternatively, you can use a data action and a lambda. You can have the Lambda hit a small Redis instance to track counts. It's cheap and relatively easy to build out.

    Thanks, John Carnell Manager, Developer Engagement

    Brad_Murlin | 2022-06-06 21:04:54 UTC | #3

    A flow outcome should work fine here - before the transfer action do a 'set outcome' and stamp your outcome as a success. No need to use the start outcome or mark any failures - and every call that goes down that pipe is +1 to outcome success and you have your daily/weekly counter. We have a few dozen outcomes in play just for this style of counter.

    John_Carnell | 2022-06-02 16:44:57 UTC | #4

    Hey Brad,

    Thanks for the response. I had reviewed this with the Architect team, but I don't know if adequately explained it. Hence the solution they had helped me craft.

    • John

    anon99530797 | 2022-06-02 18:52:56 UTC | #5

    Hi Brad,

    This may or may not be what you're looking for, but there's a counter on flow milestones called nFlowMilestone. There's also nFlowOutcome.

    More info at https://developer.genesys.cloud/analyticsdatamanagement/analytics/flows/.

    Thanks, Scott

    system | 2022-07-03 18:53:02 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14898



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