Genesys Cloud - Main

Can someone think of a way you could display, in an Agent Script, the number of calls received from an ANI that day?

What would it take to be able to grab the ANI, then search for other calls that day under the ANI, then count and display how many times that happened?

Hi Nathan,

You can use following API /api/v2/analytics/conversations/details/query. In the payload (sample date in the query is for today, Feb 27th):

{
 "interval": "2023-02-27T05:00:00.000Z/2023-02-28T05:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "ani",
     "operator": "matches",
     "value": "+1PHONE_NUMBER"
    }
   ]
  }
 ]
}

From the response, extract the attribute "totalHits"