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  • 1.  Crash in Messenger Transport

    Posted 4 days ago
    Edited by Oliver Foggin 4 days ago

    We're seeing a crash in our iOS app from the Genesys MessengerTrasnport SDK that we have in the app.

    The stack trace in Firebase is this...
    ```

    Crashed: com.apple.main-thread
    0  libsystem_kernel.dylib         0xb1dc __pthread_kill + 8
    1  libsystem_pthread.dylib        0x7c60 pthread_kill + 268
    2  libsystem_c.dylib              0x770ac abort + 124
    3  MessengerTransport             0x5816ac ReportBacktraceToIosCrashLog(ObjHeader*) + 78
    4  MessengerTransport             0x5815a4 void (anonymous namespace)::$_0::operator()<(anonymous namespace)::terminateWithUnhandledException(ObjHeader*)::$_0>((anonymous namespace)::terminateWithUnhandledException(ObjHeader*)::$_0) + 56
    5  MessengerTransport             0x5813e0 (anonymous namespace)::TerminateHandler::queuedHandler() + 10
    6  MessengerTransport             0x5813cc (anonymous namespace)::processUnhandledException(ObjHeader*) + 628
    7  MessengerTransport             0x581080 (anonymous namespace)::TerminateHandler::kotlinHandler() + 492
    8  libc++abi.dylib                0x158b4 std::__terminate(void (*)()) + 16
    9  libc++abi.dylib                0x18e1c __cxa_get_exception_ptr + 86
    10 libc++abi.dylib                0x18dc4 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 90
    11 MessengerTransport             0x58dd98 (anonymous namespace)::ExceptionObjHolderImpl::ExceptionObjHolderImpl(ObjHeader*) + 50
    12 MessengerTransport             0x58dd64 ExceptionObjHolder::Throw(ObjHeader*) + 10
    13 MessengerTransport             0x3ae824 kfun:com.genesys.cloud.messenger.transport.core.MessagingClientImpl.SocketListener.onClosing#internal + 8842 (MessagingClientImpl.kt:8842)
    14 MessengerTransport             0x4ad7b0 kfun:com.genesys.cloud.messenger.transport.network.PlatformSocket.PlatformSocket$listenMessages$1.$<bridge-DNNN>invoke(platform.Foundation.NSURLSessionWebSocketMessage?;platform.Foundation.NSError?){}#internal + 13 (PlatformSocketListener.kt:13)
    15 MessengerTransport             0x56775c <REDACTED> + 472
    16 libdispatch.dylib              0x1aac _dispatch_call_block_and_release + 32
    17 libdispatch.dylib              0x1b584 _dispatch_client_callout + 16
    18 libdispatch.dylib              0x385c8 _dispatch_main_queue_drain.cold.5 + 812
    19 libdispatch.dylib              0x10d30 _dispatch_main_queue_drain + 180
    20 libdispatch.dylib              0x10c6c _dispatch_main_queue_callback_4CF + 44
    21 CoreFoundation                 0x6cc30 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
    22 CoreFoundation                 0x10394 __CFRunLoopRun + 1980
    23 CoreFoundation                 0x11adc CFRunLoopRunSpecific + 572
    24 GraphicsServices               0x1454 GSEventRunModal + 168
    25 UIKitCore                      0x135274 -[UIApplication _run] + 816
    26 UIKitCore                      0x100a28 UIApplicationMain + 336
    27 MyApp                  0x40a8 main + 3 (main.swift:3)
    28 ???                            0x1adf5df08 (Missing)

    ```

    We recently updated to V2.13.0 of GenesysMessengerTransport in the hopes that this would fix the crash but it still seems to be occurring.

    We're using...

    `.package(url: "https://github.com/MyPureCloud/mobile-messenger-genesyscloud-spm", .upToNextMajor(from: "2.0.0")),`

    To bring the package into the project and that is currently using...

    • GenesysCloud: 2.2.0
    • GenesysCloudCore: 2.2.0

    • GenesysCloudMessenger: 2.2.0

    • GenesysCloudMessengerTransport: 2.13.0

    Is there someone who could help shed light on the crash and help us fix it?

    Thanks


    #MobileMessenger

    ------------------------------
    Oliver Foggin
    ------------------------------



  • 2.  RE: Crash in Messenger Transport

    Posted 3 days ago
    Edited by Anton Afanasiev 3 days ago

    Hi Oliver, thanks for raising this issue. Our devs will investigate provided logs and come back to you with their findings.
    Meanwhile will be amazing if you can provide us with some steps to reproduce the issue. 
    Will be helpful to get :
    - deploymentId
    - domain
    - Steps to reproduce
    - Any additional context you think can help us identify the root cause.



    ------------------------------
    Anton Afanasiev
    Manager, Mobile Development
    ------------------------------



  • 3.  RE: Crash in Messenger Transport

    Posted 3 days ago

    Thanks, I will try to provide the info. Unfortunately the crash we're seeing is in Production and we're not yet able to replicate it.

    I will get back with additional info.



    ------------------------------
    Oliver Foggin
    ------------------------------

    Original Message


  • 4.  RE: Crash in Messenger Transport

    Posted 2 days ago

    Thanks for quick response. 
    @Janos Kernacs will take care of this issue from here.



    ------------------------------
    Anton Afanasiev
    Manager, Mobile Development
    ------------------------------

    Original Message


  • 5.  RE: Crash in Messenger Transport

    Posted 2 days ago
    Edited by Janos Kernacs 2 days ago

    Hi Oliver,

    We are already investigating this issue.

    To help us move forward, could you please share how often the crash is occurring.

    We would appreciate if you could provide any custom logs or keys from the Logs/Keys tab of an individual crash event in Firebase. This would help us to get closer to the reproduction steps. 

    Thank you.



    ------------------------------
    Janos Kernacs
    Senior Mobile Software Engineer - Android
    ------------------------------

    Original Message


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