fabiobecamp | 2020-11-23 13:02:41 UTC | #1
Hi guys,
I need to create an alert to send email whenever an abandoned call occurs. How can I do that?
Thanks in advance
anon28885283 | 2020-11-23 13:27:32 UTC | #2
Hi fabiobecamp,
You could use the built-in alerts functionality. It could send an email to the user who set up the alert when a certain number calls are abandoned.
https://help.mypurecloud.com/articles/work-with-alerts/
fabiobecamp | 2020-11-23 13:49:04 UTC | #3
Hi PrinceMerluza,
I have configured an alert for a certain number of calls abandoned, but the alert is sent only when this number is trigged, for example 10 calls.
What I need is to receive an alert whenever an abandoned call occurs, so I can take action with my team to increase the number of agents for instance.
Regards
system | 2020-12-24 13:49:07 UTC | #4
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